Frequently Asked Questions

For most small businesses, our Shared Hosting Classic plan offers the ideal balance of performance, storage, and value. If your site handles significant e-commerce transactions or higher traffic volumes, we recommend upgrading to our Cloud VPS Hosting plans for dedicated resources and improved reliability.

Shared hosting places your website on a server shared with other clients, which keeps costs low and is suitable for standard websites. VPS (Virtual Private Server) hosting allocates dedicated resources exclusively to your account within a virtualized environment, providing better performance, full root access, and greater flexibility for demanding applications.

Yes. Our WordPress Hosting plans are specifically optimized for WordPress sites, offering faster load times, staging environments, one-click WordPress installation, and configurations tuned for the WordPress stack.

Yes. We support domain transfers for most major extensions. The process is straightforward, unlock your domain at your current registrar, obtain the authorization code, and submit a transfer request through HarmonWeb. Our team assists with every step.

After your purchase is confirmed, your hosting account is provisioned and you receive your credentials by email. From there, you can log into your control panel, upload your website files, configure your domain, and access all account features. Our team is available if you need assistance during setup.

Yes. Our support team is available to assist with hosting-related issues, domain configuration, control panel navigation, and general technical questions. For more advanced needs such as server setup and hardening, our Linux Server Administration service is available.

Yes. We offer website migration assistance for clients moving to HarmonWeb. The scope of migration support depends on your hosting plan and the complexity of your current setup. Contact our team to discuss your specific migration needs.

Our Linux Server Administration service covers server setup and deployment, security hardening, troubleshooting, performance optimization, migration, and ongoing monitoring. This service is available for servers hosted with HarmonWeb or on external infrastructure.

Hosting plans and domain registrations are billed on the billing cycle you select at purchase (monthly or annual). You will receive renewal reminders in advance of your renewal date. Payments can be managed through your client account dashboard.

A domain name is your website's address on the internet (e.g. yourbrand.com). Hosting is the service that stores your website's files and makes them accessible online. You need both a domain and a hosting plan for a fully functional website. HarmonWeb offers both services.

Our refund policy covers eligible hosting plans within the specified refund window. Domain registrations and transfers are generally non-refundable due to registry costs. Review our full Refund Policy page for complete details and conditions.